A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Ann Schrader”

Special Episode: Live with CXPA – Communication Strategies for CX Leaders

Special Episode: Live with CXPA – Communication Strategies for CX Leaders

Released: May 3, 2022 • Episode #215

Steve Walker hosts another Live with CXPA event with guests Mark Slatin, senior vice president and director of CX at Sandy Springs Bank, and Ann Schrader, CX strategist at Farm Credit Service of America, for a discussion on ways for CX leaders to improve their CX program’s visibility and build a reputation as a valuable part of their company’s strategy.

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CX Champions

CX Champions

Released: May 7, 2019 • Episode #67

An organization's culture is critical to making customer experience work. Steve welcomes Ann Schrader and Denise Hinkeldey from Farm Credit Services to discuss their CX program and how the culture helps motivate employees to keep the customer experience a priority within their company.

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