Change is hard. And that’s not the first time we’ve said those words on this podcast. When it involves breaking through entrenched practices within a company, it can be especially difficult - but not impossible. With a little buy-in, some quick wins to demonstrate the possibilities, and some awareness to the importance of customer centricity, you can create a culture that views CX as a game-winning strategy. Host Sara Walker welcomes Talar Ozcanian, director of customer experience business aviation and helicopter aviation training at CAE, an aviation simulation and technology company, and winners of the digital transformation category at the 2024 US CX Awards, to discuss their digital transformation.
A resource for customer experience (CX) and experience management (XM) professionals. 
Episodes tagged “CAE”
COVID required many companies – including Walker – to rethink how they do business. Come companies adapted well, others did not. But some unique challenges crop up when your business is highly regulated, like the aviation industry. Regardless of the pandemic, pilots still need to be trained, certified, and recertified, and if the training of pilots is the core services of your business, then some innovative thinking needed to happen in order to continue the important work of keeping people flying. Host Steve Walker welcomes Kara Gardner, global customer experience manager for CAE a manufacturer of simulation and modelling technologies.