A resource for customer experience (CX) and experience management (XM) professionals.
Subscribe on Apple Podcasts Listen on Spotify Listen on Stitcher Listen on Stitcher Listen on YouTube

Episodes tagged “Steve Walker”

Being a Catalyst for CX Change

Being a Catalyst for CX Change

Released: March 27, 2018 • Episode #12

As CX professionals, we are looking to make a difference, engage our organizations and drive meaningful change on behalf of the customer. The problem is being that catalyst for change in organizations can be difficult. Steve welcomes guest Allison Grayson, a certified CX professional and vice president at Walker, to discuss strategies to help drive meaningful change in your CX program.

Listen to this episode

Being Innovative

Being Innovative

Released: March 20, 2018 • Episode #11

Disrupting the status quo can sometimes lead to innovative solutions when it comes to CX, and Steve discusses this trait with Walker senior vice president and customer experience professional Sean Clayton.

Listen to this episode

The Analytical Leader

The Analytical Leader

Released: March 2, 2018 • Episode #9

Steve welcomes back Dr. Troy Powell, vice president at Walker, to discuss how it's not necessary for CX leaders to know analytics, but it's critical for them to think analytically.

Listen to this episode

Do Me a Favor

Do Me a Favor

Released: February 27, 2018 • Episode #8

Steve welcomes guest Sonya McAllister to discuss how CX leaders need to be influential - persuading other people and teams to engage and join in efforts to create a customer experience that provides a competitive advantage.

Listen to this episode

Teamwork Makes the Dream Work

Teamwork Makes the Dream Work

Released: February 20, 2018 • Episode #7

Host Steve Walker invites guest Jennifer Batley, a senior vice president at Walker Information, to discuss collaboration as a part of our on-going series on the 10 traits of effective CX leaders.

Listen to this episode

Communicating Your CX Message

Communicating Your CX Message

Released: February 13, 2018 • Episode #6

In the third of the series "10 Traits of Effective CX Leaders," Steve welcomes guest Kristina Kittle, a consultant at Walker Information, to help explain the importance of communication skills as a trait for effective CX leaders.

Listen to this episode

Experience is Knowledge

Experience is Knowledge

Released: February 6, 2018 • Episode #5

In the second of this 10-episode series, Steve welcomes back guest Melissa Meier, a certified customer experience professional and vice president of Walker Information, to discuss the importance of being knowledgeable in your field as a CX leader.

Listen to this episode

The Passionate CX Leader

The Passionate CX Leader

Released: January 30, 2018 • Episode #4

This episode begins a 10-part series where host Steve Walker invites guests to highlight the ten traits of an effective CX leader. Lauri Jones, a certified customer experience professional and vice president of Walker Information, discusses the trait of being passionate.

Listen to this episode

At the Speed of Customers

At the Speed of Customers

Released: January 23, 2018 • Episode #3

Steve and guest Troy Powell, Ph.D. and vice president of statistical solutions at Walker Information, discuss the importance of speed in your customer experience efforts.

Listen to this episode