The CX Leader Podcast

The Importance of Personalization

Release Date: January 9, 2018 • Episode #1

Steve discusses the importance of personalization from the recently released Walker research, “Customers 2020: A Progress Report” with guest Brad Harmon, a certified customer experience professional and vice-president of consulting services for Walker.

Tags: report Steve Walker Brad Harmon Customers 2020 personalization

After 332 episodes, we have decided to step away from the microphones and stop production of The CX Leader Podcast. As many companies do, we have shifted our marketing strategy and are focusing resources on other activities.

Thank you to all our fantastic guests and devoted listeners for almost seven years of excellent thought leadership in customer experience and experience management. We will continue to host our previous episodes so you can enjoy all the great advice we've heard over the years.